this site Secure?
use 128bit SSL encryption (VeriSign SSL Certificate) to ensure the
privacy of your personal information. This means you can place
your order without fear of interception, provided you are using an
SSL compliant browser such at Netscape Navigator or Internet
Explorer. During your purchase you should see a padlock in the
'locked' position at the bottom right corner of your browser.
credit cards do you accept?
accepts American Express, Visa, Discover and MasterCard &
debit cards with the Visa & MasterCard logos.
is your refund policy?
are only issued if an event is canceled or rescheduled and under
the direction of the event promoter or venue operator. Always
verify Date, Time and Location prior to completing a purchase to
ensure you are buying the date you desire. Customer Convenience Charges are Non-Refundable.
can I be sure my order was processed?
final step in purchasing tickets is to enter your credit card
number and click the "Finalize Order" button.
you click "Finalize Order", your credit card is verified
and charged. DO NOT PLACE ANOTHER ORDER. When you click the
Finalize Order button, your financial information is set to the
payment processor – regardless of what your browser is
doing. Even if the browser displays some sort of error message, it
is possible that your transaction was still successful.
should immediately get a "Confirmation Page" that
includes your transaction number, and all details about the event
you purchased tickets for.
IMPORTANT: If you recieve an error message that says "Address Verification Error",
DO NOT ATTEMPT MULTIPLE TRANSACTIONS, AS THIS WILL WILL PLACE THE AMOUNT YOUR TRYING TO TRANSACT INTO A "HOLD" STATUS IN YOUR ACCOUNT!
First call your bank and verify that the address you are using as the "Billing Address" is the one that is on file at your bank for
that card/account number. Be advised that pending transactions can take anywhere from 5-15 business days to be dropped by your bank.
Contact your bank for their specific policies.
IF YOU DID NOT RECEIVE AN ORDER NUMBER AND CONFIRMATION FROM OUR SYSTEM, THEN NO ACTUAL
CHARGE HAS BEEN POSTED AGAINST YOUR ACCOUNT!! Only a pending transaction that will eventually drop and the money will be released back
into your account.
If you received a confirmation screen on your computer, you should also received a confirmation
by email within 15 minutes. Please
print this confirmation page and present at the event you are
attending, together with a valid ID as proof of purchase.
Print-at-Home tickets, be sure to print only one copy of each
admission ticket and present at the event you are attending. This
will provide you admission just like a regular ticket at the event
If you feel you did everything correct, or you loose
your internet connection during card verification, please contact
us at email@example.com
verify the transaction and/or receive a duplicate.
are my options for ticket delivery?
delivery options will appear for selection during the order
process. At least one of the following will appear:
Tickets can be mailed via regular U.S. Postal Service couriers up
to 8 days prior to an event. TicketAnnex is not responsible for
tickets that may be lost by the postal service. There is a $2.50
charge for the mail delivery option.
Your tickets are emailed to you within minutes of your order.
All you need to view & print them is Adobe Acrobat (free to
download) and a printer. There is a $0.50 fee for Print @ Home
additional information below)
Your tickets will be held for you at the venue box office or
additional information below)
does the term 'Will Call' mean?
is a box office term that means tickets are to be picked up at the
location of the event - on the day of the event. In the instance
of online purchases, Will-Call tickets will generally be available
beginning 90 minutes prior to the event. Will-Call tickets are
held under the name appearing on the credit card used to make the
purchase. In most venues you will be asked to present a photo ID
and/or the credit card used to make the purchase for verification
purposes. Be sure to have both a valid photo ID & the credit
card used to make the purchase available to pick-up your tickets.
(Also see “Will Call Forward”)
Another term Box
Office's use to refer to this is CABO: "Collect at Box
if I'm purchasing the tickets for someone else? How can they
pick-up the tickets? (Will Call Forward):
makes this process easy & safe. When you purchased your
tickets to any event, you created an account on the TicketAnnex
system. If you purchased tickets to an event and cannot attend or
were purchasing them as a gift, you can simply log into your
account on the TicketAnnex system (Customer
and when you do, click on the “Forward Tickets” link.
Simply follow the instructions there and you will be able to place
the name of the individual who is picking up the tickets on the
Will Call List. You can also forward your Print @ Home tickets to
someone else here.
Print-at-Home (P@H) is a convenient delivery option available
through the TicketAnnex.com website. This option allows customers
to print their tickets from home for no additional fee. With this
option, customers no longer have to stand in long will-call lines
or wait for tickets to arrive through the mail.
does Print@Home work?
P@H is chosen as the delivery method, you will receive two emails.
The first email is the confirmation email that contains the
details of your order. The second email you will be sent has an
attached PDF file which contains your tickets. It
is recommended that you save this attachment to your computer. In
order to open this attachment you will need Adobe Acrobat Reader
4.0 or higher. Adobe can be downloaded for free at www.adobe.com.
Print out your tickets and bring them with you to the venue.
are the benefits to choosing Print@Home?
will receive your tickets the same day - typically within one
hour of your order.
can print your tickets out at your convenience - no more worrying
about misplacing your tickets.
avoid waiting in will-call lines.
more waiting for your tickets to arrive via snail mail or
worrying about them being lost or stolen during delivery.
I need any special hardware or software to use Print@Home?
To print your tickets via P@H, you will need:
inkjet or laser printer - color or black and white - with a
resolution of 300 dpi or more. Tickets should be printed on 8.5"
x 11" plain white paper for the best results. If you are
unsure of your printer's resolution/dpi, check your printer
manual. You must print your tickets in BLACK ink.
Acrobat Reader 4.0 or higher. If you do not have Adobe on your
computer, you can download it for free at www.adobe.com.
the tickets I print out all I need to gain entry to the event?
Yes. The tickets you print through your personal printer are
valid, legitimate tickets. They will be scanned and accepted just
as tickets that are mailed from TicketAnnex.com or picked up at
the box office. It is recommended that you keep them in a safe
place and protect them as you would any other ticket. Even better,
you may want to keep them un-printed on our system until the day
of the event. You'll just need to access the Customer
(find the “Sign In” link on our homepage),
click on the “View Your Orders” link and select the
correct order to print. Remember, if copies are made of your
ticket, only the first one scanned will be accepted.
isn't Print@Home available for all events?
Only venues & promoters with proper scanning equipment can
accept P@H tickets. While we strongly encourage our venue &
promoter clients to utilize this service and acquire the necessary
equipment, not all venues & promoters have acquired the
technology. Be sure to mention to those events producers that you
want the convenience & ease of P@H ticketing.
if I can't use my Print@Home tickets? Can I give them to someone
you purchased your tickets to any event, you created an account on
the TicketAnnex system. If you purchased tickets to an event and
cannot attend or were purchasing them as a gift, you can simply
log into your account on the TicketAnnex system (Customer
and when you do, click on the “Forward Tickets” link.
Simply follow the instructions there and you will be able to
select the orders you wish to forward to a friend or relative and
choose the “Print at Home” delivery method in the pull
down box to the right. When you hit the “Proceed”
button, you will be asked to define the name of the person (first
& last name), their email address and assign them a pin code.
Choose a simple pin (4-5 digits) and hit the “Proceed”
button. You've now forwarded your tickets to another person for
that event!! We recommend you contact that person with the pin
code you've assigned them to ensure a smooth print-out process for
I exchange my seats for another date or time?
agreement with the venues and/or promoters is that all sales are
final, our contract does not permit us to issue refunds or
exchanges, however some venues will be able to honor your request
for exchanges if given notice at least 24 hours before the
performance you hold tickets for, and alternate performances are
still available for booking. Please check directly with the venue
Box Office or Promoter for details.
happens if the event is canceled or rescheduled?
the event of a cancellation or rescheduling of an event,
TicketAnnex.com will notify all ticket buyers as soon as we
receive notification about the change. In all instances you will
be given an option of a refund (Convenience Fees are Non-Refundable). If the event has been rescheduled
you will be given first opportunity to have your tickets exchanged
for the new date and time.
can I sell tickets at TicketAnnex.com?
visit our Promoter
cookie is a file created by an Internet site to store information
on your computer, such as your preferences when visiting that
site. For example, when you inquire about a performance schedule
at our Web site, the site must create a cookie that contains your
selection. This file will hold the event you selected, the date &
time, you selected, the quantity & price of the tickets, your
name and address data and lastly your credit card information. All
of this information needs to be maintained in a temporary file
until you complete the transaction. Once you have completed the
transaction and have printed your confirmation you can erase the
cookie from your hard disk, or leave it. These are very small
files and take up relatively little space on your computer.
Cookies can also store personally identifiable
information. Personally identifiable information is information
that can be used to identify or contact you, such as your name,
e-mail address, home or work address, or telephone number.
However, a Web site only has access to the personally identifiable
information that you provide. For example, a Web site cannot
determine your e-mail name unless you provide it. Also, a Web site
cannot gain access to other information on your computer.
is your Purchase Policy?
here to view Purchase
don't I see tonight's event listed?
could be because of one of two reasons:
is a special private event or fundraiser and tickets were not
allocated for Internet Sales, or
performance has already been taken "Off Sale" for
tickets may still be available directly from the Box Office or
about discounts, coupons, or other prices?
venue or promoter sets it’s own price structure, and the
ticket prices and categories available at our website are the only
ones we have been authorized to sell online.
may offer their own ‘in house’ discounts, special
prices, and categories, that are not available online. They may
also accept coupon and promotions that we cannot offer through our
remember that all sales are final.
If you have any questions about special prices, or feel you are
entitled to a particular discount that we do not offer online, be
sure to contact the venue’s box office or event promoter for
you make your online purchase.
does “Sold Out” and “Off Sale” mean?
that all of the tickets allocated to us for a given performance
have been purchased.
means that the time has passed during which we can sell tickets
online to a particular performance.
either case, additional tickets may still be available directly
from the venue. Contact their box office, for further information.
are the Convenience Fees?
is a business that provides a service, for a fee. TicketAnnex
charges a service fee in the same manner that a travel agent would
charge a fee for using their service. The TicketAnnex service fee
pays for ticket distribution, installation and maintenance of
computer hardware and software, telephone lines, labor and all
other costs associated with processing a transaction online or via
our charge-by-phone system. TicketAnnex does not collect any
portion of the ticket face value. Our charge provides the
convenience of being able to purchase tickets either online or
over the phone from the comfort of your home, office or even your
mobile device (Convenience Fees are Non-Refundable). Tickets can always be purchased directly from the
venue box office or promoter without our service fee. Please
contact the venue or promoter directly for more information.