Creating a Customer Experience: Building Web Entry Points and Customer Service Best Practices

Hosted by Hope Biber, Director, Client Success
Creating a customer Experience.jpg


ATSU Learning Lab Tue, Apr 24, 2018 1:30 PM
Class is Limited to 25 People per session
ATSU Learning Lab Tue, Jul 9 10:00 AM
Class is Limited to 25 People per session
Class Information
Class Type:Webinar
Recomended For::Box Office Staff
Web Content Manager
Marketing Manager
Operations Manager
Organization Type:Art House/Cinema
Film Festival
Social Media
Knowledge Base:
Agile Community:


The customer experience online is just as important as if they were coming to the box office in person. The overall process for your clientele should be user friendly and free of stress. In this session we will go over:

* Building Entry Point Groups
* Building Web Entry Points

Web Sales:
* Logging into a Customer's Online Account
* Customers Ticket Purchasing Experience
* Customer Benefit Page
* Stored Payment
* Automatic Renewal
* Redeeming Tickets Packs Online
* Customer Service Best Practices